SkillAtlasSkill 详情

escalate-or-hold

Your landlord kept your deposit.

审核状态:已审核Quality 80Security 92

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项目 README

来源文件:README.md

抓取于 2026年9月22日

🧠 PM Skills — 1166 Professional Agent Skills for Claude, ChatGPT, Gemini, Cursor, Codex & Hermes

PM Skills — 1166 professional skills your AI assistant can read. Plain markdown, works with Claude, ChatGPT, Gemini, Cursor, and Codex. MIT licensed.

Stars Skills Version npm PyPI In the official Anthropic plugin directory
SkillCheck SkillSpec Security Audit Skill of the day Free runs served Listed in Awesome Claude Skills License Sponsor

Your landlord kept your deposit. Your mom got a medical bill that makes no sense. You got laid off on a Tuesday. Someone you love died, and no one handed you the checklist.

Generic AI is a very confident intern. PM Skills is the senior colleague's notes — 1166 of them, one markdown file each, for the moments at work and in life where "it depends" is not an answer. (PM stands for Professional, not just Product Management. Yes, we get asked.)

PM Skills is an open-source library of 1166 Agent Skills — plain-markdown SKILL.md files that teach an AI assistant to do one professional task to a senior professional's standard, from writing a PRD to decoding a lease or running a blameless postmortem. Each skill bundles the framework, an output template, quality checks, and anti-patterns. It is MIT-licensed and works with Claude, ChatGPT, Gemini, Cursor, and Codex.

1166
skills
132
bundles
35
professions
12
platforms
4.8 / 5
eval-scored
0
runtime · telemetry · accounts
MIT
forever

🚪 Pick a door — 30 seconds each

You…Do this
▶just want to see itopen the Playground and run a skill in your browser. No install, no signup, no "enter your email to continue"
🧠use Claude Code/plugin → search pm-skills → install. Ask "decode this lease" and watch
🛠use anything elsenpx pm-claude-skills add and pick your tool (Cursor, Codex, Windsurf, ChatGPT, Gemini…)
🔎don't know what to ask fortype it at find — "my landlord kept my deposit" — and it names the skill
🎒are in the middle of somethingstart from your moment, not the catalogue → Skill Packs · 🍼 new parent · 💼 laid off · 🌍 new country · 👵 caring for a parent · 🕊️ losing someone · 💸 money in crisis

Nothing here can scare your setup. A skill is a markdown file your AI reads. No runtime, no telemetry, no accounts. Installing copies text files; uninstalling is deleting them. Skeptical? Good instinct — read one first, it's written for humans too.

Claude Code — native ChatGPT exports Gemini exports Cursor, Codex, Windsurf — one command MCP — any client
Telegram bot Slack app Raycast launcher Obsidian plugin n8n connector Jev decision layer
Python — pip install pm-skills Hugging Face dataset Docker image on ghcr GitHub Actions

🥊 Without a skill vs. with one

You sayGeneric AIWith the skill
"help me with my lease"600 words on the importance of reading leases carefully🔴 clause 14 auto-renews you into a full year · 🟡 deposit terms written to fail · the two sentences to send back — lease-decoder
"write the PRD"a template with [insert goal here] in itproblem, users, requirements, metrics, the open questions — scored 0–40 against its own rubric before you see it — prd-template
"should we ship Friday?""There are several factors to consider…"ship 0.18 · ship_reduced 0.71 · slip 0.11 — and the one fact that would flip it — ship-or-slip
"practice my salary negotiation""Great question! Confidence is key."a hiring manager who pushes back, then an out-of-character debrief on what you gave away — salary-negotiation

✨ See it in action

The Skill Playground: pick the Executive Update skill, fill in a few notes, hit run, and watch a structured executive briefing stream out — all in the browser
▶ Pick a skill → fill a short form → run it → a senior-grade artifact streams out. Your key stays in your browser, or run free with no key.

Galaxy 3D — fly through all 1166 skills as a glowing constellation you orbit and click into
🌌 Galaxy 3D — all 1166 skills as a constellation. The ones you've run burn brighter. Zero productivity value, 100% recommended.
PM Skills Wrapped — your practice turned into a shareable, Spotify-Wrapped-style story
🎁 Wrapped — your practice as a shareable story. 100% local; nobody learns you ran saying-no-kindly eleven times.

🎯 New: the decision layer

The decision layer: a prompt goes in, a calibrated decision model picks the pack then the skill with probabilities, the skill runs, the artifact comes out — and the same typed questions guard inputs, gate journeys and judge evals

Some questions deserve a number, not a paragraph: which of 1166 skills? · is this input safe? · escalate or hold? · does this output clear the bar? The library now answers those with typed questions — defined options in, one answer with a probability per option out — served by TypeSafe Jev where you have access, and by a labelled Claude-backed adapter where you don't. Every piece falls back honestly; nothing breaks without a key. The full map, all 20 pieces →

npm run route -- "my landlord kept my deposit"
# security-deposit-recovery · pack pm-renters · tier high-stakes · confidence 0.83 · also: lease-decoder
Routea Claude Code hook · POST /route on the worker · the pm-skills-jev-picker npm package · the Skill Router page: paste your week's prompts, see the skills you should have used
Guardinput guard on the free runs · crisis router for public bots · risk-tier second opinion · human-review queue ranked by harm
Judgea typed eval judge · sycophancy scan · route-bench: keyword floor 50.9% top-1 on 271 cases, the Claude adapter 62.4%, the Jev row waiting on a credential
Decidepm-decisions — ship-or-slip · escalate-or-hold · renew-or-churn-call · hire-or-pass: a state schema, defined options, thresholds, and a probability per option. A person still owns the call; the distribution is evidence

No skill depends on a vendor. The SKILL.md files describe contracts any model can serve; the adapters live in integrations/jev/, and a CI gate keeps it that way.

💬 What can I ask it to do?

Say it in your own words. The description does the routing:

🏠 "decode this lease before I sign" → lease-decoder📋 "write the PRD for our referral feature" → prd-template🚨 "blameless postmortem for Friday's outage" → incident-postmortem
💰 "practice my salary negotiation" → salary-negotiation📉 "why is churn up this quarter?" → churn-analysis⚖️ "rank the backlog with RICE" → rice-prioritisation
🛂 "prep me for the visa interview" → the-visa-interview🔨 "is this contractor quote fair?" → home-contractor-quote-decoder🏡 "should we rent or buy?" → rent-vs-buy
📝 "draft my self-review honestly" → performance-review🚢 "ship Friday or slip a week?" → ship-or-slip📬 "my inbox is 4,000 deep" → email-triage-system

…all 1166 live in the catalog.

⚡ Quick start

You want to…Do this
BrowseSKILLS.md · the searchable web catalog
Install in Claude Code/plugin → search pm-skills (official Anthropic directory) — or npx pm-claude-skills add --agent claude
Install in Cursor / Codex / Windsurf / Cline…npx pm-claude-skills add --agent cursor (or codex, windsurf, aider, cline, zed…)
Use one skill in ChatGPT / Geminicopy from exports/chatgpt/ or exports/gemini/ and paste as instructions
Skills over MCP, in any sessionclaude mcp add pm-skills -- npx -y pm-claude-skills-mcp
Route a prompt to a skillnpm run route -- "board meeting on Thursday"

No npm install needed — npx pm-claude-skills … always runs the latest. Per-tool instructions: docs/installation.md.

📚 The skills

Every skill follows the same discipline: what it produces, the inputs it needs, a real framework (severity scales, decision rules, not vibes), a concrete output template, quality checks, and anti-patterns. All 1166 pass the SkillSpec L3 gate and a security audit in CI.

Decoders bundle crestSimulators bundle crestCalculators bundle crestLive data bundle crestCowork bundle crestTokens bundle crestSeatbelt bundle crestEssentials bundle crest
DecodersSimulatorsCalculatorsLive dataCoworkTokensSeatbeltEssentials

Browse all 1166 → · try one in your browser → · 132 bundles →

Every category, with examples

For everyone — life's paperwork and decisions

FamilyWhat it doesExamples (of many)
🔍 Decoders (25+)Read the document before you sign it — plain language, 🔴🟡🟢 severity, the money mathlease · medical bill · job offer · severance · insurance policy · contractor quote · timeshare
🎭 SimulatorsFace the adversary early — the real meeting, then an out-of-character debriefsalary negotiation · promotion committee · thesis defense · visa interview · due-diligence call
🧮 CalculatorsDeterministic Python scripts + honest models — assumptions labeled, no false precisionrent vs buy · FIRE number · debt payoff · raise vs jump · daycare vs stay-home
📡 Live data (17)Real-time answers with zero API keys — weather, rates, flights, scores, all over plain curlweather · currency · crypto · flights · earthquakes · is-it-down
🏠 Life adminThe unglamorous logistics, done in orderrelocation · new parent · caregiving · doctor visits · records requests
💼 Career momentsThe weeks that decide yearslayoff kit · resignation kit · PIP response · first 90 days as manager · interview gauntlet
🏛 Dead mentors (5) 🆕History's sharpest operators, resurrected — the real methods from public-domain classics, applied to modern workMachiavelli on office politics · Sun Tzu on picking your fights · Franklin's decision algebra · Marcus Aurelius on bad days · Bennett's 1908 time audit
🏛 Life systems (20) 🆕Navigating the bureaucracies and emergencies people face alone — civic, disability, immigration, disastervoting-navigator · disability-benefit-appeal · arrival-setup · credential-recognition · go-bag-builder · after-the-disaster
🧠 Human edges (20) 🆕The parts of life nobody built tools for — neurodivergence, invisible illness, grief, identity, the hard conversationsmasking-budget · spoon-planner · diagnosis-limbo-kit · coming-out-rehearsal · grief-admin · rabbit-hole-rescue
⚡ New-gen (10) 🆕How the next generation lives and earns — creator deals, clips, D&D, ranked, resale, the attention warcreator-deal-decoder · clip-factory · ttrpg-session-forge · the-vibe-check · ranked-climb-coach · attention-reset
🔮 2027 (10) 🆕Problems you don't have yet, but will — the agent era's operational skillsagent-severance · deepfake-drill · agent-hiring-panel · context-bankruptcy · clone-brief · api-for-yourself · the-org-simulator
🎲 Tabletop (5) 🆕Game night, upgraded — teach, judge, plan, design, and practice the tradesteach-the-game · rules-lawyer · game-night-planner · board-game-designer · tabletop-negotiator
🧾 Freelance & renters & parentsSmall bundles for specific livespricing your services · late invoices · deposit recovery · IEP meetings · students
🎲 Hobbies (12) 🆕Life outside work — the genuinely fun stuffwine pairing · houseplant care · board-game night · D&D campaign · stargazing · chess openings
💪 Wellbeing (12) 🆕Body and mind, sustainably — not another app streakhome workout · sleep reset · habit builder · posture reset · screen-time detox
🔐 Digital self-defense (12) 🆕When your digital life is under attackidentity-theft recovery · phishing triage · account recovery · data-broker removal · doxxing response
👪 Family & relationships (12) 🆕The people who matternew-baby logistics · wedding vows · co-parenting messages · condolences · in-law boundaries
💭 Thinking modes (24) 🆕Change how your AI reasons — escape the generic answer, stress-test decisionsthe-third-answer · five-minds · decision-panel · red-team-my-plan · devils-advocate · poke-holes-in-this
🎯 Focus & executive function (26) 🆕Get unstuck and run your own brain — ADHD-friendly, for everyonewhere-do-i-start · task-to-first-step · overwhelm-triage · the-one-thing · build-my-memory-file · weekly-unstuck
📖 Learning & mastery (10) 🆕Learn anything faster and make it sticklearn-anything-roadmap · feynman-explainer · spaced-repetition-setup · skill-plateau-breaker · deliberate-practice-plan
💰 Wealth-building (10) 🆕Build wealth on purpose — educational, not financial adviceinvesting-for-beginners · index-fund-starter · ask-for-a-raise · first-100k-plan · financial-independence-roadmap
📑 Investing literacy (5) 🆕Read a company's accounts before you believe its highlights — every figure page-referenced; educational, not financial adviceannual-report-tutor · audited-boundary-check · profit-to-cash-walk · company-compare-same-definitions · investing-vocabulary-explainer
🤝 Social & relationships (10) 🆕The hard conversations and the human onesmake-friends-as-an-adult · networking-for-introverts · boundary-setting-scripts · give-hard-feedback-kindly · repair-after-a-fight
🩺 Caregiving & aging (10) 🆕Care for aging parents and navigate the system — not medical/legal advicemedical-appointment-advocate · care-team-coordinator · caregiver-burnout-check · long-term-care-options · end-of-life-wishes-conversation
🤖 AI-native life (10) 🆕Use AI itself well — the meta-skills that make every tool betterprompt-library-builder · delegate-to-ai · ai-context-primer · spot-ai-mistakes · get-more-from-ai
🤝 Cowork (100)The office knowledge work an AI coworker actually does — the frameworks — the whole bundleemail triage · spreadsheet audit · meeting cost meter · deck outline first · saying no kindly · delegation brief
⚡ Cowork · Live (12)The same jobs, done — Claude Cowork acts on your real data via connectors + sandbox and returns an artifact — the whole bundleinbox triage (live) · meeting prep (live) · spreadsheet audit (live) · deck from doc · thread → decision · PR description (live)

For professionals — 35 fields

Product Management Engineering Marketing & GTM
Customer Success Data & Analytics Leadership & People
Design & UX Legal Finance
Founders Security Government

…plus HR, sales, operations, research, healthcare, educators, writers, social media, and more — the full profession index, or by bundle in plugins/ (132 bundles). Install any bundle: /plugin install pm-decoders@pm-skills.

Meta

Before installing anyone's skills (including these): skill-vetting — a security read for SKILL.md files. The library's own standard lives in SKILLSPEC.md; every skill's level is enforced in CI.

💭 pm-thinking — think better

For when the model is too correct and gives you the average answer:

🎯 pm-focus — get unstuck

ADHD-friendly executive function, useful for every brain:

🔍 What does a skill look like?

A skill is a single markdown file with a name, a description that tells the assistant when to activate it, and a body containing the working framework: required inputs, decision rules or severity scales, a concrete output template, quality checks, and anti-patterns. The assistant reads it and gains the judgment; humans can read, audit, and edit the same file. No runtime, no lock-in.

---
name: lease-decoder
description: "Decode a residential lease into plain English and rank the
  clauses that can hurt you. Use when someone asks 'what am I signing'…"
---
## Framework: Severity Scale
- 🔴 Can cost you real money — auto-renewal into a full new term, break
  penalties beyond re-rental costs, deposit conditions written to fail…

That's the whole trick. It's markdown. Your agent reads it and gains the judgment; you can audit it, edit it, or write your own.

✅ Quality, not just quantity

Structureevery skill passes the SkillSpec L3 gate — framework, quality checks, anti-patterns — on every commit
Evidenceeval-scored: 208 outputs, avg 4.8/5, judged blind. The benchmark report publishes the negative findings too
Trustrisk tiers on every skill · an expert-review program with a harm-ranked queue · a vendor-neutrality gate · a security audit in CI
Honestydecoders end with a not-advice line, calculators name what they don't model, simulators debrief out of character, and skills that shouldn't ghostwrite (your kid's college essay) coach instead

🎁 Beyond the skills

Explore📄 one-page cheatsheet · 📸 gallery · 🏛 anti-pattern museum (2,900+ rules) · 📖 the handbook (also a printed book) · 🎯 skill router
Runworkflow recipes · journeys (a pack as one guided session) · subagents & slash commands · MCP server + REST API · n8n / Slack / Obsidian · the Boardroom
Savepm-tokens — 30–60% off a session's token flow, stdlib Python, nothing leaves your machine (how-to, 🪙 dashboard) · npx pm-claude-skills mcp-audit — what your MCP servers charge you in rent
Provenpx pm-claude-skills prove --skill ./my-skill --tasks tasks.txt — paired A/B with real token counts and a sha-pinned receipt, because "65% better!" is not a measurement · SkillBench · route-bench
Workpm-cowork (100 skills for office knowledge work) · pm-seatbelt (agent safety pre-flight) · Org Edition · 🇪🇸 🇫🇷 🇨🇳 🇯🇵 translations · offline bundle
Lint your own skills in CI
- uses: mohitagw15856/pm-claude-skills@v79
  with:
    path: .claude/skills   # optional — it finds them otherwise

Checks frontmatter, the Use when … trigger clause a model actually matches on, leftover template text, and structure — and annotates each finding inline on the PR diff. Also npx pm-claude-skills skillcheck. Zero dependencies, no model call.

Companion tools for the bits a skill shouldn't guess — both MIT, zero-dependency, no model call: notugly (contrast and design-system checks the design skills call instead of estimating) and rulebook (37 games, 203 rulings, for the board-game skills).

🆕 Latest

v79.0.0 — the decision layer: typed routing, guards, gates and judges, plus the pm-decisions bundle. Everything else is in the changelog.

❓ Straight answers

Is it actually free? Yes — MIT, all 1166 skills, forever. The skills are markdown; there is nothing to gate. Sponsors fund the playground's free model runs, not access.
Do I need an API key? Not to browse, read, install, or use skills inside a tool you already have. The playground serves a few sponsor-funded free runs a day. A key only matters for optional extras: running skills from CI, or the typed decision layer (which falls back to keyword routing without one).
The catalog says 1166 but the folder has more. Which is it? Both. There are 1178 directories under skills/; 12 of them are deprecated (marked in their frontmatter, each pointing at the skill that replaced it). They stay on disk so an old install command or a bookmarked name never breaks, and they are hidden from the catalog, the playground and the headline count. 1166 is what a person can browse; 1178 is what an installer can resolve.
I'm not a product manager. Is this for me? PM stands for Professional here. Most of the library is decoders for leases and medical bills, salary-negotiation practice, career-moment kits, life admin, and 35 professions from teaching to veterinary. The product-management corner is just where it started.
Will this mess with my existing setup? No. Skills are inert text files in a folder; your assistant reads them when relevant. Remove the folder and it's like they were never there.
How do I know these are any good? Every skill passes a structural gate (SkillSpec L3) and a security scan in CI; 208 outputs are eval-scored in the open (avg 4.8/5), and the benchmark report publishes the negative findings too. When something is machine-translated or unscored, it's labelled.

🤝 Contributing

The library grows a skill at a time — plant one of your own. One markdown file, one PR.

Add a skill via PR (the standard, CONTRIBUTING), request one via issue, or publish your own repo to the community index. Translations follow skills-i18n/.

❤️ Support

If a skill saved you real money or a real mistake, star the repo — it's how others find it. Sponsors fund the playground's free runs and get naming rights, not influence: become a sponsor. Organisations: a clearly-disclosed logo and link only, never product integration — email me.

📄 License

MIT — use them, fork them, ship them at work. Skills are judgment, and judgment wants to be free.


Built by Mohit with Claude. 1166 skills · 132 bundles · 35 professions · every commit gated. The long version — every feature, wave, and frontier bet — lives in the Showcase.

商业与运营

低风险

  • 来源需自行核对维护者身份。
  • 包含脚本或命令调用,安装前请复核。
  • 未检测到明显外部权限要求。
  • 未检测到高风险命令。
  • 扫描发现:0 条。

Codex — Git Clone 安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 克隆仓库:git clone https://github.com/mohitagw15856/pm-claude-skills.git
  3. 将 "skills/escalate-or-hold" 文件夹复制到 Codex 的 skills 目录中。
  4. 重启 Codex 让新的 skill 生效。

Codex — 手动复制安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 从源仓库下载 SKILL.md 及相关文件。
  3. 在 Codex 的 skills 目录中创建新文件夹。
  4. 将所有 skill 文件复制到新文件夹中。
  5. 重启 Codex 让新的 skill 生效。

Claude Code — Git Clone 安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 克隆仓库:git clone https://github.com/mohitagw15856/pm-claude-skills.git
  3. 将 "skills/escalate-or-hold" 文件夹复制到 Claude Code 的 skills 目录中。
  4. 重启 Claude Code 让新的 skill 生效。

Claude Code — 手动复制安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 从源仓库下载 SKILL.md 及相关文件。
  3. 在 Claude Code 的 skills 目录中创建新文件夹。
  4. 将所有 skill 文件复制到新文件夹中。
  5. 重启 Claude Code 让新的 skill 生效。

Cursor — Git Clone 安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 克隆仓库:git clone https://github.com/mohitagw15856/pm-claude-skills.git
  3. 将 "skills/escalate-or-hold" 文件夹复制到 Cursor 的 skills 目录中。
  4. 重启 Cursor 让新的 skill 生效。

Cursor — 手动复制安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 从源仓库下载 SKILL.md 及相关文件。
  3. 在 Cursor 的 skills 目录中创建新文件夹。
  4. 将所有 skill 文件复制到新文件夹中。
  5. 重启 Cursor 让新的 skill 生效。

GitHub Copilot — Git Clone 安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 克隆仓库:git clone https://github.com/mohitagw15856/pm-claude-skills.git
  3. 将 "skills/escalate-or-hold" 文件夹复制到 GitHub Copilot 的 skills 目录中。
  4. 重启 GitHub Copilot 让新的 skill 生效。

GitHub Copilot — 手动复制安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 从源仓库下载 SKILL.md 及相关文件。
  3. 在 GitHub Copilot 的 skills 目录中创建新文件夹。
  4. 将所有 skill 文件复制到新文件夹中。
  5. 重启 GitHub Copilot 让新的 skill 生效。

Windsurf — Git Clone 安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 克隆仓库:git clone https://github.com/mohitagw15856/pm-claude-skills.git
  3. 将 "skills/escalate-or-hold" 文件夹复制到 Windsurf 的 skills 目录中。
  4. 重启 Windsurf 让新的 skill 生效。

Windsurf — 手动复制安装

  1. 安装前请先查看来源仓库和风险报告。
  2. 从源仓库下载 SKILL.md 及相关文件。
  3. 在 Windsurf 的 skills 目录中创建新文件夹。
  4. 将所有 skill 文件复制到新文件夹中。
  5. 重启 Windsurf 让新的 skill 生效。
查看 SKILL.md 原文
name: escalate-or-hold
description: "Decide whether an issue gets escalated now, held with a re-check time, or closed — as a typed decision with probabilities rather than a judgment call in a thread. Use when asked should I escalate this, is this a P1, do we page someone, hold or escalate, or when an on-call, support lead or PM is staring at an issue and unsure. Produces the issue state in a fixed schema, the three-way decision with probabilities and confidence, the act-or-hold verdict, and the re-check time when holding."
version: 1.0.0

Escalate or Hold

Most escalation mistakes are timing mistakes: too late because nobody wanted to be the one who paged, or too early because the reporter shouted. This skill fixes the shape of the decision — six state fields, three defined options, a probability for each — so the call is made on impact and trend rather than on volume.

Where this sits

Before cs-escalation-brief (which writes the brief once you have decided to escalate) and alongside escalation-tree (which says to whom). This one says whether, and when.

What This Skill Produces

  • The issue state — six fields, filled from evidence
  • The decision — escalate / hold / close with probabilities and confidence
  • Act or hold — thresholds applied, verdict stated
  • The re-check time — when holding, a hard time (hours, not days) and what would trigger escalation before it
  • The reporter line — one sentence to send the person who raised it

Required Inputs

Ask for these if not provided:

  • issue — what happened, when first reported, current status
  • impact — customers or revenue affected, SLA state, any regulatory or safety angle
  • owner — who has it, their capacity, when they last updated
  • trend — worse, stable, or improving, with the evidence
  • prior_escalations — escalated before? what happened
  • asks — what the reporter is asking for

Framework: A Typed Decision

OptionIt applies when
escalateImpact is growing, or a commitment / SLA / safety line is crossed, and the current owner cannot fix it in time — bring in the next level now
holdImpact is bounded, the owner has a credible plan and a next update time — hold and re-check at that time
closeResolved, a duplicate, or impact was misjudged — close with a note to the reporter

Thresholds. Act when confidence ≥ 0.6 and the winning option's probability ≥ 0.7. When escalate and hold are close, hold with a hard re-check time and tell the reporter the time — a close call resolved by a clock beats a close call resolved by a mood.

Trend beats severity. A bounded sev-2 that is getting worse is closer to escalation than a static sev-1 with a tested fix landing in an hour.

Getting probabilities. Any calibrated decision model that returns a probability per defined option serves this contract; the repo ships an adapter (node integrations/jev/decide.mjs escalate-or-hold --state state.json, contract in integrations/jev/decisions/). Without one, the assistant estimates and labels the estimate.

Output Format

Escalate or hold: [issue] · first reported [time]

State

FieldValue
impact…
owner…
trend…
prior_escalations…
asks…

Decision

OptionProbability
escalate0.xx
hold0.xx
close0.xx

Confidence: 0.xx · Source: [model / estimate]

Verdict: [act: option] or [hold — re-check at HH:MM; escalate before that if: …] Reporter line: "[one sentence: what is happening and when they will hear next]"

Quality Checks

  • Trend is stated with evidence, not assumed from severity
  • All three probabilities shown; the verdict cites the thresholds
  • A hold has a re-check time in hours and a named early trigger
  • The reporter gets one sentence with a time in it
  • Safety or regulatory angles, if present, are stated explicitly and force escalate

Anti-Patterns

  • Escalating the loudest reporter rather than the largest impact
  • Holding without a clock — "let's see how it goes" is not a hold, it is a drift
  • Closing to reduce the queue when impact was never verified
  • Re-litigating the options — inventing "soft escalate" to avoid paging someone
  • Skipping the reporter line — silence is how holds turn into escalations from above

Example Trigger Phrases

  • "Should I escalate this or wait for the owner's fix?"
  • "Is this a page-someone situation?"
  • "Third ticket on this today — hold or escalate?"

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